This isn’t a story about a client from hell, but I know for a fact that it is advice that comes from dealing with them.
When
I was studying 3D animation and visualization, we did customer projects as a
part of our education. For each project we had a tutor, someone who worked in
the industry and knew the ropes. This is legitimately one of the lessons one of
our tutors gave us:Tutor:
In our company, we have what we call an “Ugly
Red Blob” method. When a design has been finalized, and it’s time to send it to
the client for final review, the last thing we do is we add a big, red blob
somewhere in the design. The client will look at the mock-up and say: “Okay,
that’s good, but take out that red blob, it doesn’t work with the rest.” The
client gets a feeling that they’ve contributed to the design in a significant
way, and we can get on with our work, without the client trying to micro-manage
every font and color.chaotic good